CRISIS COMMUNICATIONS - TECHNIQUES FOR COMMUNICATING WITH CONSTITUENTS, THE MEDIA, AND SERVICE PROVIDERS

MARCH 22, 2013 -  8:30AM – 12:00PM
The Conference Center at Mercer County College - 1200 Old Trenton Rd., West Windsor, NJ  

CEU’s: CMFO/CCFO-4.0 OFF MGMT/ANC; CPWM-4.0MGMT; RMC-4.0 PROF DEVEL

Whether the crisis is a natural disaster, security emergency, a leadership vacuum, or any loss that impacts an entire community, understanding the basic approach to crisis communication will help you limit damage.  Learn who you should communicate with; what methods of communication work best; what techniques are appropriate or inappropriate; what to do when communication technology fails; who should deliver messages to various stakeholders – and more.

Understanding how proper communication affects recovery from many forms of crisis is important at many levels. This Educational Foundation Event provides information for anyone tasked with communicating during a crisis – whether at a department head level, public figure, or crisis manager. 

Paul MataceraModerator: Paul Matacera, Educational Foundation Trustee; Partner, MBI Gluck Shaw; Past President, League of Municipalities; Former Mayor, North Brunswick

Audience of Community Leaders

Presenters

Presenters:

Michael Turner, President, Burton Trent Public Affairs, LLC
 An Overview and Framework for Crisis Communication

Captain Thomas Scardino, Executive Officer, NJ Office of Emergency Management
Basics of Intergovernmental Crisis Communication

Joe Ryan, Public Information Officer, Bayonne

Debbi Winogracki, Public Information Officer, Toms River Township
Basics of Crisis Communication with the Public – from press to social media

Special thanks to our Prime Sponsors
Atlantic City Electric         NJLM